Versand

Shipping Policy

This Shipping Policy explains how SignStation (Xpress Services Limited, company number 09593357) dispatches and delivers your order.

1. Dispatch Times

Orders placed before 2:00pm (UK time), Monday to Friday, are dispatched the same day, excluding UK bank holidays. Orders placed after 2:00pm, or on weekends/bank holidays, are dispatched on the next working day. As many of our products are personalised and made to order, please allow time for production before dispatch — estimated production time will be shown on the product page where applicable.

2. Delivery

We currently ship to addresses within the United Kingdom. All UK orders include free tracked delivery, aiming for delivery within 48 hours of dispatch via Royal Mail Tracked 48 (or an equivalent tracked courier service). While we aim to meet this timeframe, delivery times are estimates and not guaranteed, as they can be affected by courier delays outside our control.

3. Order Tracking

Once your order has been dispatched, you will receive a confirmation with tracking information so you can follow your parcel's progress.

4. Delivery Address

Please ensure your delivery address is entered correctly at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer. If a parcel is returned to us due to an incorrect address, we may charge a re-delivery fee to resend it.

5. Lost or Delayed Parcels

If your order hasn't arrived within a reasonable time of the estimated delivery window, please contact us at hello@thesignstation.com with your order number and we will investigate with the courier on your behalf.

6. International Orders

We do not currently offer international shipping. If you are outside the UK and would like to enquire, please contact us directly.

7. Contact Us

Xpress Services Limited, trading as SignStation
181 Forest Road, Ilford, Essex, IG6 3HZ
Email: hello@thesignstation.com
Phone: 01708 873248